DONNA AI - REFUND POLICY
Last Updated: November 26th, 2025
This Refund Policy applies to the use of Donna Al - Song & Music Maker on the web, as well as on iOS and Android platforms.
By accessing or purchasing any services within Donna Al, you agree to the terms outlined below.
Donna Al is operated by Mobiversite Yazılım Bilişim Reklam ve Danışmanlık Hizmetleri Sanayi Tic. Ltd. Şti.
1. WEB PURCHASES
Purchases made directly through the Donna Al Web App are generally non-refundable, except where required by applicable consumer protection laws.
Refunds may be considered in limited circumstances, such as:
Refunds may be considered in limited circumstances, such as:
- Duplicate or accidental charges
- Situations where local regulations mandate a refund
- Verified technical issues that prevent any access to the service and cannot be resolved
Each request will be evaluated based on the specific circumstances and applicable legal requirements.
2. REFUND ELIGIBILITY
Donna Al provides access to its digital services within a reasonable time period upon purchase, including Al-powered song generation and processing features. Because each generation operation uses non-reversible computational resources:
- Refunds cannot be issued if any computational resources (such as song credits) have been used within the billing period.
If no computational resources have been used and the issue relates to billing, access, or technical availability, users may request a review of their case.
App Store and Google Play Refunds
For purchases made through Apple's App Store or Google Play, their respective refund policies and procedures apply. In such cases, Apple or Google has the final authority on whether a refund is granted.
3. SUBSCRIPTION RENEWALS
Donna Al subscriptions renew automatically unless canceled at least 24 hours prior to the renewal date.
Refunds cannot be provided for:
Refunds cannot be provided for:
- Renewal charges processed before cancellation
- Partial or unused subscription periods
- Changes of mind after renewal
Users may cancel future renewals through:
- Apple subscription settings (iOS)
- Google Play subscription settings (Android)
4. TECHNICAL ISSUES
If a user experiences technical difficulties:
- Our team will assist in resolving the issue.
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If the service cannot be accessed at all, and no credits were consumed, a refund may be considered in accordance with local laws.
Temporary interruptions, scheduled maintenance, or issues related to device compatibility or connectivity generally do not qualify for refunds.
5. ACCOUNT REVIEWS AND PAYMENT DISPUTES
In the event of a payment dispute or chargeback, access to the account or certain features may be temporarily suspended while the matter is reviewed with the relevant payment provider. We encourage users to contact us directly so we can assist in resolving the issue efficiently.
6. PROMOTIONAL AND DISCOUNTED PURCHASES
Special offers, discounted subscriptions, and promotional credit packages follow the same refund conditions as standard purchases:
- They are non-refundable, except where required by law.
- Refunds are not available once any computational resources have been used.
7. COMPLIANCE WITH LOCAL LAWS
This Refund Policy is applied in accordance with applicable consumer protection regulations. Where local laws provide mandatory rights (such as cooling-off periods, digital service guarantees, or statutory refund obligations), Donna Al will comply with those requirements.
8. CONTACT INFORMATION
For questions or assistance regarding your purchase, please contact us at:
Our team will review your request and provide support in accordance with this policy and relevant legal obligations.